secure emailContact That Protects Your Information
Standard email shouldn’t be used to exchange private information like social security numbers, account numbers and financial statements because confidentiality can’t be guaranteed. At DFCU, we protect your personal information by partnering with Microsoft to send encrypted email.
Committed to Your Privacy
Regular email isn’t a private conversation; it can travel across multiple servers on its way to your inbox, and at any point along that path, it can be intercepted and read. Encrypting a message means scrambling its contents so only the intended recipient – you – can unlock and read it.
How do I open an encrypted email from DFCU?
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Open the email. It will arrive in your regular inbox, just like any other email from us; it just won’t display the sensitive content directly.
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Click “Read the message.” This opens a secure sign-in page.
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Sign in with a one-time passcode. We’ll send a temporary passcode to your email address. It’s valid for 15 minutes, so have your inbox open and ready.
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View your message and any attachments. Once you’re signed in, the full message opens instantly and stays private the entire time.
Frequently Asked Questions
Our email encryption service will encrypt email containing private personal and financial information:
- Personal information, such as social security and driver’s license numbers.
- Financial information, such as account and credit card numbers.
Regular email is not a private conversation and can be easily intercepted and read by unwanted parties. Since confidentiality cannot be guaranteed, standard Internet email should not be used to exchange sensitive or private information such as social security numbers, bank account numbers and financial statements. In addition, email encryption increases efficiencies by allowing the electronic transfer of sensitive information. Traditionally this required slower manual delivery methods such as mail or fax. Email encryption is just one way we’re taking responsibility to protect your private personal information.
Our email encryption service will encrypt emails containing private personal and financial information:
- Personal information, such as social security and driver’s license numbers.
- Financial information, such as account and credit card numbers.
You will be able to open your encrypted emails in seconds knowing that your private personal information remains private. Together with Microsoft Office 365 Message Encryption, we have developed an easy-to-use approach that protects our entire community of interest – our employees, our members and our business partners.
Call the Member Service Center at 888.336.2700, or review this step-by-step guide. Our team can walk you through it in real time if you’re stuck.
