Boost Your ROI With These 15 Tips for Emails That Add Value

Email is a reliable and effective way to connect with your audiences – if you do it right. Data shows that in 2022, the ROI for every $1 spent on email marketing was $40. That means email marketing is an essential part of a solid digital strategy, as long as those emails are error-free and speak to the needs of your audience.

As a pharma or biotech marketer, the formula for reaching and engaging your audiences through email can be a little more complex than in other markets. Both of your target audiences, busy healthcare providers and patient consumers, are seeking educational information that shows extensive knowledge of a particular disease state and not necessarily messaging that’s directly promoting your products. Becoming a trusted source of information first and then gradually introducing your product as the solution may be your best bet for engagement in the long term. At the same time, you must also ensure your emails are intriguing, accessible, and factually and grammatically correct to maintain your audiences’ trust and respect.

Read on for a list of 15 expert tips to use with a test send that can help you eliminate any potential problems.

1. Ensure That Your Email Adds Value:When crafting content for emails to your provider and patient audiences, always ask yourself if it provides true value to the reader. Demonstrating an in-depth understanding of a particular condition, including the most impacted demographics and its effects on patients’ quality of life, will build your reputation as a trusted source of information and – ultimately – as a trusted source of treatments or therapies. Of course, a single email can only express so much, but communicating through a longer email campaign, building subpages on your website specific to a condition, and enabling navigation to these pages through email can be effective strategies. Be sure that your email delivers on its promise and provides the reader with a clear path to learn more about a disease and, eventually, your product, and offer insights about how your reader can reach out for more information, set up a meeting with one of your reps, or start a conversation with their physician.
2. Check Your Facts: Your current and prospective provider partners and healthcare consumers need to feel confident that your experts and leaders know their stuff. When you craft an email, double-check any facts, statistics, or other information you include. Accurately representing your knowledge of a particular disease state, typical patient outcomes, and – eventually – efficacy and safety details for your products will build trust in your organization.
3. Make Sure Your Emails Make Sense: Avoid healthcare jargon and clichéd buzzwords and phrases, and instead, opt for clear and simple communications that will allow readers to understand exactly what you’re talking about – and what they should do next – on first read. This is especially important when you’re communicating with patients and non-provider healthcare consumers.
4. Ensure That Your Subject Line and Sender Name Are Effective: The subject line and sender name will help make a strong first impression and entice recipients to open your email. Use a sender name that sounds like it’s coming from a real person at your company, rather than a generic email address. Keep your subject lines brief, informative, and under 50 characters. A well-crafted subject line and sender name can increase open rates and engagement with your email content.
5. Find and Fix Broken Links: Check your test email for broken links. Click on every link in your email to ensure that it directs to the intended destination. Broken links can negatively impact your email’s effectiveness and your brand, making it essential to detect and fix them before sending your email out.
6. Don’t Forget Important Links: Don’t forget to double-check your images and buttons to ensure that everything that’s supposed to be linked is, indeed, linked. It’s common to use an image as a call-to-action (CTA) button, but it’s easy to forget to link it properly. Take a moment to verify that all anchor text, CTAs, social media follow/sharing icons, and images are correctly linked before sending out your email.
7. Avoid Malfunctioning Social Media Sharing Buttons: Social media sharing buttons are a great way to expand your email’s reach, but they can be fragile and prone to malfunctioning. Test out all social media sharing buttons to ensure they’re working correctly. If a social sharing button doesn’t work, your recipients will be unable to share your content, leading to missed opportunities for engagement. What’s more, a malfunctioning button can harm your company’s reputation, so be sure to check and fix any issues.
8. Stay Away From Spelling/Grammatical Errors: In the world of marketing, spelling and grammar can impact the success of your email campaigns – and that’s even more true when you are representing fields like pharma or biotech, in which people rely on your expertise. To ensure your email is error-free, consider using applications like Grammarly to catch any slipups. Always be sure to spell-check your email before hitting the send button. To avoid misspelling someone’s name, copy and paste the name from a place where you know it’s spelled correctly, like that person’s email signature or LinkedIn profile.
9. Inspect Image Quality and Alt Text: Images are a critical component of any email, but they can also be a source of frustration if they’re not displaying correctly. To ensure that your images are doing their job effectively, check that they are of good quality and are associated with appropriate alt text. This will provide context to the reader in case an image doesn’t render properly. Additionally, make sure that your images are displaying properly and are not distorted, stretched, squished, or pixelated.
10. Fix Funky Formatting Issues: Formatting problems can make your email appear unprofessional and difficult to read, potentially reducing its effectiveness. Ensure that your email’s formatting looks how you intended it to, including proper bullet point display. Test the email by viewing it in various email clients and on different devices to make sure that the formatting is consistent.
11. Don’t Overlook Potential Design Problems: Your email design should be visually appealing and readable. Confirm that your font color is clear and easy to read and that blocks of color don’t make the text layered on top difficult to read. Check that your brand is easily recognizable, sticking to brand colors and including your logo even if you’re keeping it subtle with an education-focused message. Also, ensure that the colors used in the email are visible on all devices. Not all colors are suitable for emails, especially light colors, hues, and shades.
12. Comply With CAN-SPAM Requirements: To avoid legal trouble and protect your reputation when engaging in email marketing, comply with the CAN-SPAM Act. This involves providing a clear way for recipients to opt out of your emails, including your physical mailing address in each email, and ensuring that your “From,” “To,” “Reply-To,” subject line, and routing information are not misleading or falsified. Be aware of and follow all the requirements of the CAN-SPAM Act to avoid potential penalties of up to $16,000 per violation.
13. Offer an Option to View in a Browser: Providing a link to the web-based version of your email is a simple yet effective way to ensure that your email appears as you intended, even if rendering issues arise on certain devices or email clients. Many email service providers allow you to automatically create a web-based version of your email. Including a link to the web-based version in your email provides recipients with an alternative way to view your content.
14. Optimize for Plain Text: While HTML emails can be visually stunning, you should ensure that your email is also optimized for plain text. This guarantees that all recipients, regardless of their email client or device, can access your content. To optimize for plain text, make sure to include engaging email copy, shortened links, headers in all caps, and plain text bullet points. Additionally, use your email service provider’s plain text preview to test how your email appears to recipients who have plain text email settings.
15. Ensure Accessibility Across Devices, Browsers, and Email Clients: To guarantee that your email looks and operates as intended, test it across a variety of devices, browsers, and email clients. This includes testing on both desktop and mobile devices, as well as on various email clients such as Outlook, Gmail, and Apple Mail.

In today’s digital age, email marketing is a crucial component of any pharma or biotech digital strategy, but reaching the right audiences and encouraging responsiveness can be a complex task. If you’re too busy to build the right email marketing campaign or you’re not sure where to start, LIGHTSTREAM is here to help. Contact us today to learn how we can increase your efficiency through an expertly designed and executed email marketing strategy.